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FAQ

Frequently Asked Questions

Most Popular Questions

When will my HNW order ship?

We process and ship orders from our New York warehouse Monday through Friday. Orders with standard shipping are usually fulfilled and shipped within 2-3 business days (M-F) of purchase, unless otherwise noted. Shipping time for custom/handmade pieces may take longer, details of which can be found in the product description. When your order ships, we will email you a shipping confirmation with tracking information. Please check your spam folder if you did not receive the shipping email. Additionally, you can find the tracking number by clicking "My Account" and then "My Orders."

How will my order arrive?

Your order will arrive individually wrapped and sealed to ensure they safely get to you.

 Product Commitment

 QUALITY GUARANTEE

If your order is less than perfect upon arrival, we want to know! Send a photo to info@hernamewas.com, and our SWAT Team will get back to you with a solution. We’re here to help Monday - Friday, 9am - 6pm (EST). We aim to respond within 4 business hours. Additionally, you can always send it back for a full refund using our pre-paid return label.

HYPOALLERGENIC

All of our jewelry is hypoallergenic and certified Nickel-free, Lead-free, Cadmium-free, and Phthalates-free. We proudly test every single style, to ensure they all meet our rigorous standards.

Shipping

Through what carrier do your orders ship?

All U.S. orders are shipped via UPS Mail or Fedex.

Do you ship internationally?

Yes, to select countries. Prices displayed on the website are in US dollars, and are exclusive of shipping and taxes. All relevant import taxes and duties will be included in the final purchase price.

Additionally, we offer secure one-step checkout via credit card and Paypal for international orders. If your billing address is located in a country that we do not ship to, PayPal will be the only option at checkout.