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Returns

Return Policy

Her Name Was gladly accepts returns of unworn, unwashed, undamaged, or defective merchandise purchased online *within 14 days* of the receipt date. 

Please carefully review our policy. If you have any questions please email info@hernamewas.com to contact our customer service team.

OVERVIEW: 

  • All returns must be returned *within 14 days* of the receipt date.
  • Returns are for Store Credit only and issued via email as an E-gift card.
  • Exchanges are for the SAME item but in a different SIZE.
  • Items should be unworn, unwashed, undamaged, and returned in their original packaging where possible.
  • FINAL SALE items are not eligible for return or exchange. See list below.
  • Orders cannot be changed, modified, or canceled after ship label is created.

FINAL SALE:

  • Face Masks
  • Gift Cards
  • Hats or Hair Accessories
  • Intimates, Tights or Hosiery
  • Gloves, Scarves or Earmuffs
  • Jewelry
  • **Items returned in poor condition will be sent back to the customer as Final Sale.

 

RETURNS

Her Name Was accepts Returns *within 14 days* of the receipt date. 

  • Eligible returns are for Store Credit only. Store credit is issued in the form of a hernamewas.com E-gift card.
  • No refunds will be issued.
  • Shipping is non-refundable, unless there was a mistake on our end. 
  • For eligible return items, send us the item(s) you wish to return for a RMA, via email info@hernamewas.com and include your order number.
  • Returns are free for orders $75 or over. We will issue a return label and email it to you.
  • For orders less than $75, the customer is responsible for the shipping and handling of the returned item(s). Original shipping fees are non-refundable, you have 2 options
    1. Return the items directly (we recommend using USPS) keep the tracking number of your return for proof of delivery and for your records, please include a copy of the invoice.  
    1. Request a return label from us for a cost of $5.00 which will be deducted from your return amount. Please include a copy of the invoice
    • All items are inspected on return. Items returned in poor condition will be returned to the customer as Final Sale.  
    • Once we receive your return, please allow 5 to 7 business days for your E-gift card to be issued. The automated email will be sent to the email address used to place the order – we cannot change this!

    **If you don’t see the E-gift card in your email inbox, please check your spam/ junk folder.

    EXCHANGES

    Her Name Was accepts Exchanges *within 14 days* of the receipt date for items not considered Final Sale.

    • Exchanges are for the SAME ITEM but in a different COLOR
    • Exchanges are subject to availability.
    • We currently do not offer shipping labels for exchanges nor do we reimburse return shipping costs.
    • If the requested item and size are not in-stock, we will process the exchange as a Hernamewas.com E-gift card. The automated email will be sent to the email address used to place the order.

    HOW TO EXCHANGE:

    • Email us at info@hernamewas.com include with your order number and the item you are exchanging & the reason. 
    • PLEASE INCLUDE YOUR INVOICE IN YOUR RETURN SHIPMENT
    • At this time, we do not offer shipping labels for exchanges nor do we reimburse return shipping costs. We suggest using USPS.
    • Hold on to your Tracking Number in case we need to locate your exchange. 
    • Once your exchange is delivered to our warehouse, please allow 5 to 7 business days for the new request to be processed and shipped. You will receive an order confirmation email to the email address on the original order. 

    **If an E-gift card was processed instead of your exchange and you haven’t received it in your email inbox, please check your spam/ junk folder.

    GIFT CARD / STORE CREDIT

    If your gift card or store credit isn’t showing in your email inbox, please check your spam/junk folder. 

    • E-gift card codes and store credit codes will expire 5 years from the date issued.
    • If your order is a little more than your gift card is worth, an additional form of payment will be required at checkout. 
    • Your use of the Gift Card constitutes your agreement to our Terms & Conditions

    DAMAGED OR DEFECTIVE ITEM

    If you received a defective item, email our customer service team info@hernamewas.com within 3 business days of receiving your order. 

    MISSING OR INCORRECT ITEM

    If you were sent incorrect items or are missing items from your order, please contact our customer service team info@hernamewas.com within 3 business days of receiving your order, so we can get that mishap sorted out for you!

    CANCELLING OR CHANGING YOUR ORDER

    Once an order has been placed, it can be canceled or changed before the shipping label is created. 


    ADDING ITEMS TO AN ORDER

    We cannot add additional items to your order once it has been processed. If it is within 24 hours of your previous order, contact our customer service team immediately and include both order numbers in your message. We will do our best to waive the shipping fee on this additional order.

    PRICE ADJUSTMENTS

    Due to limited quantities and high demand, we cannot offer price adjustments on any items. No exceptions.

    RETURN TO:

    Her Name Was
    25 Church Street
    Montclair, NJ 07042

     

    UPDATE: May 24th 2021