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Can I apply a promotion code to an order I already placed?
Unfortunately, we cannot retroactively apply promotion codes to any orders.
Are any items excluded from promotion codes?
In general, promotion codes cannot be used on gift cards and promotional-priced products. Styles from the Personalized Shop and from the Sale are often excluded from promotions, as well. If you have questions about the exclusions or fine print, please email email@example.com
How are promotional discounts applied to orders?
All promotion codes are applied to the order after vault points are deducted from the product subtotal. For example, if you used 100 points on an order and you have a 10% discount, the percentage discount will apply after the vault points are deducted from the product subtotal.