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Return Policy

United States Return Policy

U.S. returns are free and easy!

Unworn items can be returned within 30 days of the ship date for a full refund, unless marked as final sale or otherwise noted.

United States Return Shipping Process

To return your order, please include the original invoice, as well as any gift with purchase. Qualifying orders include a pre-paid USPS return label so you can easily send us your purchase. We are not responsible for lost return packages, and recommend you insure and track your package. You are also welcome to use the shipping method of your choice.

Please address all returns to:
Her Name Was

REFUNDS

You will receive an email notification from HNW when we receive and process your return. Please allow up to 20 days for your return to be processed.

 

EXCHANGES

At this time, we can only process exchanges for the same item.

 

PRICES ARE SUBJECT TO CHANGE

HNW gladly honors a one-time sale price adjustment on full-priced merchandise within seven days of the retail purchase.  Sale price adjustment does not include limited-time promotions, including discount code and gift with purchase offers. To obtain a price adjustment, please send us an email to info@hernamewas.com within the seven day window. Include your order number in your email message. If you are within the deadline, we will refund the difference to your original form of payment. Items purchased with a promotional discount are not eligible for price adjustments. Items purchased with gift cards are eligible for price adjustments.

 

INTERNATIONAL ORDERS

Please see here for our international return policy.

 

FINAL SALE ITEMS

Items purchased on sale and marked as FINAL SALE cannot be returned.

 

GIFT WITH PURCHASE

Returning an order that included a free gift? Please be sure to include it with your return, or your refund will be adjusted to reflect the retail price of the gift.