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Returns

Returns

I just received my order, but I’d like to return part of it. Do you accept returns?

Of course! We love experimenting with accessories and understand that you might occasionally change your mind. You can send most unworn items back within 30-days of the ship date for a full refund or credit. All tags must be attached. Please include your original invoice with your return, and note the reason for return. Without order information, we are unable to process your return.

How can I ship my return back to Her Name Was?

Most  packages include a pre-paid USPS return label so you can easily send us your purchase. If you did not receive the label, you can email to info@hernamewas.com. We are NOT responsible for lost return packages, and recommend you insure and track your package. You are also welcome to use the shipping method of your choice. We do not offer free return shipping for international orders. Please address all returns to:
Her Name Was Returns

Did you receive my return yet?

You will receive an email notification from HNW when we process your refund. Please allow up to 20 days for your package to arrive and our Returns Department to refund your original form of payment. For more about our return policy, visit the Returns page, or reference the invoice included in your box.

What if I can't find my original invoice?

Please print out the order confirmation email or the order information in your HNW account. Without this information, we will be unable to process your return.

Can I exchange the item I just received for a different item on your site?

At this time, we cannot process exchanges. If you need a replacement for the same item, please email info@hernamewas.com