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Shipping and Delivery

Shipping and Delivery

We currently offer Fedex Worldwide to the following countries: Australia, Canada, China, France, Germany, Hong Kong, UAE, Saudi Arabia, Singapore and United Kingdom.

Fedex Worldwide Expedite to Canada: $15 shipping charge BEFORE DUTIES AND TAXES. After your order is fulfilled, it will generally take 2-10 business days to arrive. You will receive a shipping confirmation email when the order has left our facility. This shipping method includes tracking and delivery information.
Please Note: Sales tax and customs duty (where applicable) will be calculated on the total merchandise value and shipping charges, and displayed on the Order Summary page.

Fedex Worldwide Expedite to the rest of the world: $20 shipping charge BEFORE DUTIES AND TAXES. After your order is fulfilled, it will generally take 3-5 business days to arrive. You will receive a shipping confirmation email when the order has left our facility. This shipping option does include tracking information, which we will email to you once your order is on its way!
Please Note: Sales tax and customs duty (where applicable) will be calculated on the total merchandise value and shipping charges, and displayed on the Order Summary page.

INTERNATIONAL RETURN POLICY

We happily accept unworn merchandise with tags attached within 30 days of the ship date for a full refund or credit for all qualifying orders. All international orders need a Return Merchandise Authorization (RMA) code. To obtain an RMA code, email info@hernamewas.com with your name, order number, and items you’ll be returning.

Please note that we do not offer free shipping for international returns. Customers are responsible for return shipping, duties, taxes and fees.

NON-QUALIFYING ORDERS

Sale Items

Items purchased on sale and marked as FINAL SALE cannot be returned.

RETURN SHIPPING PROCESS

We do not offer free shipping for international returns.

To authorize a return, please email info@hernamewas.com for an RMA code number. Your original invoice and RMA code number must be included with your return. Please mark the appropriate return code(s) on your invoice.

We do not offer free return shipping for international orders. You may choose the shipping carrier of your choice. Shipping and handling charges, as well as duties and fees, are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your refund. We are not responsible for lost return packages, and recommend you insure and track your package

Please address all returns to:

Her Name Was Returns