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Terms and Conditions

Terms and Conditions

Accesability statement

Her Name Was is committed to providing websites that are accessible to the widest possible audience, regardless of technology or ability. HNW is actively working to increase the accessibility and usability of HNW and associated websites and in doing so adhere to many of the available standards and guidelines.


This website endeavors to conform to level A of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0. These guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user-friendly for all people.


W3C Standards

This website has been built using code compliant with W3C standards for HTML and CSS. The website displays correctly in current browsers and using standards compliant HTML/CSS code means any future browsers should also display it correctly.



Whilst HNW strives to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of this website. We are continually seeking out solutions that will bring all areas of the website up to the same level of overall accessibility. In the meantime should you experience any difficulty in accessing the website, please contact us.


Shipping and Processing Time

We process and ship orders from our New York warehouse Monday through Friday. Orders with standard shipping are usually fulfilled and shipped within 2-3 business days (M-F) of purchase, unless otherwise noted. Processing time for custom/handmade and pre-order pieces may take longer, details of which can be found in the product description and your order confirmation. You will be charged at the time the order is placed. When your order ships, we will email you a shipping confirmation with tracking information.


Shipping & Handling

We offer free shipping on all US orders over $25 via USPS and Fedex. Orders being shipped to P.O. Boxes, APOs and FPOs ship via USPS. You will receive an email with tracking information and an estimated delivery date once your order ships.


Free Prepaid Returns

We happily accept most unused and unworn merchandise with tags attached within 30 days of the ship date for a full refund or credit. EXCEPTIONS: Personalized pieces are handmade to order and cannot be returned.

Your package includes a pre-paid USPS return label so you can easily send us your purchase. We are NOT responsible for lost return packages, and recommend you insure and track your packages. You are also welcome to use the shipping method of your choice. Please address all returns to:
Her Name Was Returns